Refund policy

Last updated: 3 November 2026

inMart is run by inMart Pty Ltd (ABN 37 633 198 893). We want you to be happy with every order. This policy explains how returns, refunds and replacements work.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Faulty, damaged or wrong items

  • If your item arrives faulty, damaged, or isn't what you ordered, email us at info@inmart.com.au with your order number and a photo of the problem.
  • We'll offer a refund, replacement or repair as required by the Australian Consumer Law. For a major failure, you choose whether you want a refund or a replacement.
  • We cover the cost of returning faulty or incorrect items. Sometimes we may not need the item back at all.

Change of mind

  • You can return items for a change of mind within 30 days of delivery.
  • Items must be unused, in their original condition and packaging, with all parts included.
  • You pay the return postage for change-of-mind returns. We recommend a tracked service, as we can't refund items that don't reach us.
  • For hygiene and safety reasons, we can't accept change-of-mind returns on opened consumables or items that have been used. This does not affect your rights if an item is faulty.

How to start a return

  1. Email info@inmart.com.au with your order number and the reason for the return.
  2. We'll reply within 1 to 2 business days with the return address and instructions. Please don't send items back without contacting us first, because our products ship from different warehouses.
  3. Once we receive and check the item, we'll process your refund within 5 business days to your original payment method. Your bank may take a few extra days to show it.

Exchanges

If you'd like a different item, the quickest way is to return the original item and place a new order.

Questions

Contact us any time at info@inmart.com.au. If you're not satisfied with how we've handled your issue, you can contact your state or territory consumer protection agency or visit accc.gov.au.